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Sears.com Is Awesome

Posted by Scotsman on November 25, 2009 in Life |

I’ve been looking for a new 32″ LCD TV for the bedroom, and saw a deal on Sears website for just $400 CDN.  Sweet deal, so I went ahead and ordered it.  I didn’t get an order confirmation number, but was told I would get an e-mail with all my order information.  Well of course I didn’t, and I go into my account and there’s no way to view order history or anything like that.

So I went ahead and e-mailed them.  No response.  Sent a few e-mails now, still nothing.  No charges on my credit card yet, so I have absolutely no fucking idea if I have a 32″ TV on its way or not.  I could probably just call them – but that really defeats the whole purpose of ordering online.

It really bugs me when you see online businesses run so crappy.  Best Buy and Future Shop I believe are still the same way – when you go to buy something you can’t just log into your old account – you have to log in, then provide an old order number, or you have to open up a whole new fucking account.

This is why Amazon are still the fucking top online retailer – because they know what they are doing.  Online ordering isn’t an afterthought for them – it’s their whole business.  That’s the problem with a lot of these retailers – the online stuff still isn’t priority, when in reality it is 2009 and it really fucking should be.    It really shouldn’t be that hard to respond to an e-mail, provide an account history etc yet so many of them half-ass it that it just breaks any trust you have with the store.

These places really need to get their acts together.

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