My mum comes over to Canada from Scotland twice a year, my sister once a year. We usually book through Canadian Affair. But after the problems we have suffered – never again.
I’ll quickly summarize this awesome series of events:
- On March 5th, we booked flights for my sister and mum to come over, at a total cost of almost 1000 pounds.
- My mum was flying over on May 23rd. She got to the airport, plenty of time to spare, only to be told they had overbooked the flight, all seats were gone, and she couldn’t fly out. They were very rude about it too. Her boyfriend came in and started arguing, and finally they waited until everyone was on the plane, before miraculously “finding” a seat for her. They said next time we should pre-book in advance the seats for about 20 pounds extra to 100% guarantee the seats.
- My sister was flying out May31st. She called on May 25th to pre-book her seats. They told her she couldn’t….because the flight was overbooked, and she wouldn’t be able to get on. After much arguing, they “found” a seat for her.
- She shows up at Glasgow airport, in plenty of time, with a pre-booked seat. What happens? You guessed it – she can’t get on the plane because they’ve overbooked.
I am absolutely fucking livid right now, and I promise you there will be hell to pay for this.