I’ve been looking for a new 32″ LCD TV for the bedroom, and saw a deal on Sears website for just $400 CDN. Sweet deal, so I went ahead and ordered it. I didn’t get an order confirmation number, but was told I would get an e-mail with all my order information. Well of course I didn’t, and I go into my account and there’s no way to view order history or anything like that.
So I went ahead and e-mailed them. No response. Sent a few e-mails now, still nothing. No charges on my credit card yet, so I have absolutely no fucking idea if I have a 32″ TV on its way or not. I could probably just call them – but that really defeats the whole purpose of ordering online.
It really bugs me when you see online businesses run so crappy. Best Buy and Future Shop I believe are still the same way – when you go to buy something you can’t just log into your old account – you have to log in, then provide an old order number, or you have to open up a whole new fucking account.
This is why Amazon are still the fucking top online retailer – because they know what they are doing. Online ordering isn’t an afterthought for them – it’s their whole business. That’s the problem with a lot of these retailers – the online stuff still isn’t priority, when in reality it is 2009 and it really fucking should be. It really shouldn’t be that hard to respond to an e-mail, provide an account history etc yet so many of them half-ass it that it just breaks any trust you have with the store.
These places really need to get their acts together.